One-time fix ($149, or $99 per site for agencies)

• Before we start: full refund if you cancel before we begin work on your site.
• If we can't complete the fix: full refund if, for technical reasons on our side or because your platform doesn't allow the fix, we can't deliver a re-scan showing the agreed trackers no longer load before consent.
• After delivery: once we deliver the before/after report, the fix is complete and not refundable. Instead, the $149 fix includes a 6-month guarantee: weekly scans and up to 2 re-fixes at no cost if trackers fire before consent again (see our Service Agreement).

Monitoring (monthly subscription)

• You can cancel anytime from your PayPal account or by contacting us.
• Cancellation stops future charges. Monitoring continues until the end of the month already paid. We don't refund partial months.
• If we fail to run your scans for a whole month because of a problem on our side, we'll refund that month.

How to request a refund

Use our contact page with the website and the PayPal transaction ID. Approved refunds are issued through PayPal to the original payment method, usually within 5 business days of approval. PayPal's own processing times may apply.